Terms and conditions

These Terms and Conditions (the "Agreement") govern your use of Rideau Carleton Casino, a gaming platform operated by Rideau Carleton Casino, located at Ottawa International Airport ("Rideau Carleton" or "we"). By accessing the website or mobile app (collectively referred to as the "Platform"), you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions. Please note that all gaming activities are subject to Ontario's regulations.

ARTICLE 1: GENERAL PROVISIONS

Rideau Carleton Casino is a licensed gaming establishment in Ontario, Canada. Our Platform allows you to access various games, promotions and services while on-site at the casino or through our mobile app. By using the Platform, you agree that:

(a) You are at least 19 years of age and have not been restricted from entering the premises by law.

(b) You will comply with all applicable laws and regulations in Ontario.

ARTICLE 2: RESPONSIBLE GAMBLING

Rideau Carleton Casino encourages responsible gaming practices. To promote a safe gaming environment, we provide various tools to help you set limits on your play:

(a) Voluntary Daily Cash Limits: Set from CAD $100 to CAD $5,000 through the Players Club desk.

(b) Self-Exclusion Options: From 24 hours up to six months for periods of abstinence or temporary restrictions.

ARTICLE 3: GAMBLING TOOLS

Rideau Carleton Casino offers various tools to support responsible gaming:

(a) Deposit Limits

(b) Session Time Alerts every two hours of play

(c) Self-Exclusion Options (up to six months)

(d) Immediate access to on-site counselors for problem gambling assistance.

ARTICLE 4: CONFIDENTIALITY

Your personal information, including your account details and player history, is strictly confidential. We use robust security measures, such as encryption with TLS 1.3 protocol, DDoS protection through Cloudflare infrastructure, and quarterly RNG certification by Gaming Laboratories International (GLI), to ensure the integrity of our systems.

ARTICLE 5: ACCESSIBILITY

Rideau Carleton Casino operates 24/7 year-round at Ottawa International Airport. Our Platform is available in English and French languages on both desktop and mobile devices.

ARTICLE 6: CUSTOMER SUPPORT

Our customer support services are available through:

(a) On-site Guest Services Desk (24 hours)

(b) Phone Support at (613) 822-2211, Monday to Sunday from 06:00 AM - 02:00 AM EST

(c) Email Support with an average response time of four to six hours during business hours.

ARTICLE 7: PROMOTIONS

Our promotions are subject to specific terms and conditions as outlined at Rideau Carleton Casino. Please note that some promotional offers might not be available for all games or events.

ARTICLE 8: TERMINATION

Rideau Carleton Casino reserves the right, in its sole discretion, to terminate your account or restrict access due to any of the following reasons:

(a) Self-exclusion options

(b) Banned by casino security

(c) Fraudulent activity

(d) Breach of AGCO/OLG requirements.

ARTICLE 9: GOVERNING LAW

These Terms and Conditions shall be governed in accordance with the laws of Ontario, Canada. Any dispute arising from these Terms will be resolved through binding arbitration according to the rules of the Arbitration Act (Ontario).

By using our Platform, you agree that all disputes related to gaming activities on-site or through our mobile app are subject to the jurisdiction and laws of Ontario.

ARTICLE 10: CHANGES TO TERMS AND CONDITIONS

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting online unless otherwise specified in writing by Rideau Carleton Casino. It is your responsibility to check our website regularly for updates or revisions.

By continuing to use the Platform after we update our terms, you acknowledge that you have read and agree with all revised terms and conditions.

ARTICLE 11: LIMITATIONS OF LIABILITY

In no event will Rideau Carleton Casino be liable for any indirect damages arising from your use of the Platform. We do not guarantee that the operation or availability of the services on our website or mobile app shall be continuous, uninterrupted or secure.

ARTICLE 12: FINAL PROVISIONS

These Terms and Conditions constitute the entire agreement between Rideau Carleton Casino and you regarding access to gaming activities on-site at our establishment or through our mobile application. By accepting these terms, you acknowledge that:

(a) You have read, understood and agree with all of the above provisions

(b) Any dispute arising from your use of our Platform will be resolved exclusively according to Ontario law.